Refund and Returns Policy

At Rotoshati, I aim to ensure my customers' satisfaction with my products and services. If you are not satisfied with your purchase for any reason, please refer to our Refund and Returns Policy:

1. Conditions for Returns:
You may request a return under the following circumstances:
- If the product is defective or damaged upon receipt.
- If the product received differs from your order.
- If you are unsatisfied with the product (per the return policy outlined below).

Basic Requirements:
- Return requests must be submitted within 1 day from the date of receiving the product.
- The product must be unused, in its original condition, and include all accessories and original packaging.
- Digital products or technical services cannot be returned unless there is a clear defect.

2. Non-Returnable Products:
- Digital products that have been successfully downloaded (unless a technical issue exists).
- Customized products created based on the client’s request and with prior approval.
- Fully completed services.
- Sale or discounted items (unless defective).

3. Return and Refund Process:

1. Return Request:
- To initiate a return request, please contact us using the available methods on the website and provide the following details:
- Order number.
- Description of the issue or reason for return.
- Photos of the product (if there is a defect or damage).

2. Approval for Return:
- After reviewing your request, we will notify you of the approval or rejection of the return within 1 business day.

3. Returning the Product:
- If approved, we will send you the instructions for shipping the product back to us.
The customer will bear the return shipping fees (unless the product has a defect or error).

4. Refund Process:
- Once we receive and inspect the product, we will begin processing the refund.
- Refunds will be issued using the original payment method within 3 business days.

4. Cancellation and Refunds for Digital Orders:
- If the digital product has not been downloaded, you may request a refund within 7 business days.
- If the digital product has technical issues, please contact us to resolve the issue or process a refund if necessary.

5. Contact Us:
If you have any questions or inquiries regarding the Refund and Returns Policy, please contact us via:
- Email: info@rotoshati.com
- Phone: +971504683009